Company data

“HOTEL SPA MARTINEZ” EOOD, (hereinafter referred to as “HOTELIER”, “HOTEL”, “ADMINISTRATOR” and/or “Hotel Martinez”), is a company registered in the Commercial Register and the Register of Legal Entities, kept by the Registry Agency with UIC 206526614, with its registered office and management address: Plovdiv, 11 Vasil Levski Street, E-mail: reservation@martinez.bg

Online reservations and Accommodation conditions

Thank you for your interest and for choosing the Martinez Hotel for your vacation!

These general terms and conditions for internet reservations oblige “Martinez” as a HOTELIER to provide the reservation requested by the client according to the data provided by the client through the reservation form for: client name, period of stay, number of nights, number of adults and children, type of food, number and type of rooms.

By making a reservation through the online reservation module of the official website of the Martinez Hotel, you accept and agree to the cancellation rules and no-show policy applied by HOTELIERA, as well as to all additional terms and conditions of HOTELIERA that may apply to your visit or stay.

In order to guarantee your reservation, you must follow the conditions described below.

Payment

• All payments related to reservations through the official website of the Martinez Hotel are made in euros (EUR);
• Prices include 9% VAT, tourist tax and insurance;
• The client is obliged to pay a required deposit according to the reservation and the selected pricing policy, after which the reservation is considered confirmed;
• Payment is made online via Visa, Visa Electron, MasterCard and Maestro debit or credit card or by bank transfer to the specified bank account.
• Each bank that issues cards of these types has its own policy and requirements regarding Internet payments;
• The “virtual POS terminal” service is provided by “Postal Bank”, which enables payments with bank cards via the Internet with a high level of security;
• All personal and financial data that you provide when paying in the virtual POS terminal system are sent directly to the bank “Postal Bank”, which is responsible for their protection. Hotel “Martinez” is not responsible for the financial data of the customers and cannot be misled as such;
• Credit card details are encrypted upon receipt and are not stored online. Only authorized bank personnel have access to them;
• After making the payment, the client receives a confirmation of the reservation made, and upon check-in it is necessary to present the received reservation number. The confirmation is received at the email address specified by the client;
• If you require an invoice for a legal entity, you must fill in the field provided for this purpose during the room reservation process. If this is not done, the invoice issued will be for an individual;

Personal data

• The protection of each client’s personal data is of great importance to us and the Hotel has the responsibility for their protection;
• The data you provide is protected in accordance with the Personal Data Protection Act and the regulations regulating the protection of information;
• The personal data that the Hotel requires when making a reservation are: name and surname, email, phone number;
• The email or telephone number you declare will be used to receive official correspondence in your capacity as a client – invoices, information, notifications, notices, etc.;
• We may use your email address to ask for feedback after you check out of the hotel. This is done to improve the quality of our services.

Accommodation

• Check-in begins after 3 p.m. The allocation of rooms is subject to the current occupancy of the hotel. Early check-in, between 8 a.m. and 3 p.m., is subject to availability and for a fee;
• Check-out time is until 12:00. Late check-out between 12:00 and 18:00 is possible and subject to a fee. Check-out after 18:00 is charged at the rate of one full night’s stay depending on the room type;
• When requesting early check-in or late check-out, Hotel Martinez does not guarantee that this request will be granted and is subject to the current availability of the respective room. Confirmation is made at the respective reception on the day of check-in/check-out;
• Complaints about the services provided by the hotel are considered only if they are requested and documented during the stay, before leaving the hotel by signing a protocol.

Cancellations

• If the client wishes to cancel a confirmed reservation, he/she must notify the Marketing and Sales department in writing using the contact details provided on the website. Once confirmation is received from the Hotel, the reservation is considered cancelled.
• When refunding payments made by card, the amount will be transferred solely to the card with which the payment was made;
• If you leave the hotel before the originally submitted check-out date, the entire amount of the reservation is due;
• In case of cancellations made without complying with the cancellation policy of the respective price tariff, the advance payment will not be refunded.
• In case of a tourist’s failure to appear at the hotel (no show), the amount paid in advance will be deducted according to the terms of the reservation;
• All bank fees for refunds are at the customer’s expense;
• The hotel is obliged to reserve the reserved room until 6:00 p.m. on the relevant day;
• If the guest does not notify of their late arrival after 6:00 PM, the hotel reserves the right to rent the room for use by other guests;
• The hotel reserves the right to publish special offers with different prices and cancellation policies;
• For reservations already made, confirmed and paid, the amount due does not change, regardless of any new price offers subsequently presented.

Social media links

Our website also contains links to Facebook and Instagram. In this case, the transfer of data to the mentioned social media operators only occurs when the corresponding button on the icon illustrating the link is pressed. If you click on such a button, the page of the respective social network opens. There you can publish information about our services in accordance with the rules of the social media operator. You can also use our official contact profiles on the various social networks, as well as other official public profiles of the company.